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It’s likely you’ve heard the term, but what does it mean for you?Most experts consider 2016 the year of the chatbot.Along with all the attention and media buzz has come a wave of confusion for the marketplace.

Whenever you want to make adjustments, you can remove unwanted content with one click.

Now, it’s time to sit back and watch your bot answer questions all by itself.

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According to Chatbots Magazine, a “chatbot is a service, powered by rules and sometimes artificial intelligence, that you interact with via a chat interface.” They’re similar to messaging apps, but you’re interacting with a bot versus a person. Some chatbots provide the weather or news while others aid in budgeting and scheduling.

It all depends on the business and what the consumer needs most.

When a customer asks a question, your agent can begin typing keywords to pull up relevant responses.

In just a few keystrokes, they can find answer they’re looking for and reply to the customer – without having to type out the full response.

Should I be jumping on the bandwagon and offering a chatbot on Facebook Messenger?

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