Sophos protection updating failed

Version 9.2.8 is supported for use with OS X 10.6, 10.7, 10.8, 10.9, 10.10,10.11, and 10.12 Sophos no longer provides support, or updates, for Mac OS X version 10.5 or less.

There is no requirement for the general VCU community to upgrade to the new version of Sophos using the manual process. The most common reason this might happen is if you have another anti-virus program installed that you did not remove.

For those who wish to wait, we plan to schedule an automatic upgrade through Sophos. First, look on your control panel to see if there's another anti-virus program, uninstall it, and try to install Sophos AV again.

Note for Windows 10: Starting with Sophos Endpoint Security and Control version 10.3.15, you can upgrade your computer to Windows 10 without losing protection. The distributed configuration turns on more advanced scanning (read, write and rename) as well as checking for “adware” and “potentially unwanted applications” (PUAs).

Handling of identified threats has been changed to “automatically cleanup” (if possible).

Follow the steps below to obtain and install Sophos antivirus on a Windows or Mac computer.

Note: Installing or removing software on your computer is undertaken at your own risk.If you have intentionally installed software that Sophos classifies as “adware” or PUAs running the scanner in this mode may remove the software.To avoid this: Note coming end of support for OS X 10.6 and 10.7: As of October 31st, 2015, Sophos will no longer support Mac OS X 10.6 or 10.7.This means that faculty, staff, and students will have to remove Sophos and acquire their own anti-virus software to protect their computers.A list of alternative options, including free anti-virus products, is available at the Anti-Virus Software page.As of the end of October 2015, Sophos end point clients on OS X 10.6 and 10.7 will no longer receive definition or version updates. Please see the Sophos Software Retirement timeline for more information.


  1. Along with other members of his family Alejandro is active in the community, serving on the board of directors of DKMS Americas, one of the largest bone marrow donor centers in the world.

  2. These boundaries are not intended to restrict your fun, but rather to make your experience more enjoyable as you will not be abused or made to feel uncomfortable. * To be more specific: - Respect the religious, cultural, racial and political differences of other members.

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