Xbox Live's Larry Hryb recommended that people who are having issues with their Gamerscore keep an eye on Twitter account @Xboxsupport for updates.The Twitter support account is suggesting signing out and then back in to try and resolve the problem, but it appears that isn't working with everyone.As for where Cortana is located, Microsoft is now moving it to the soon to be redesigned Xbox One Guide feature.
If this doesn't resolve your issue, then you will need to re-download your profile.
Please note that this will remove any achievements you might have earned since the issue began, however, they can be re-earned." That means that those of you who unlocked achievements in the two hour or so window when the issue was cropping up may have to re-earn those achievements once you get your Gamerscore back.
Re-arrange Pins on Home and access them offline: Many of you have told us that you want Pins on your Xbox One Home to be easier to organize.
In Preview, you will now be able to rearrange individual pins.
"At this time, we believe the issue should be resolved," he added.
"If you're missing achievements, please try signing out of Xbox LIVE, then sign back in.
There’s also been an update to the Xbox One Windows 10 App, giving players greater access to features such as Compact Mode, letting them quickly browse their party, messages and activity alerts. Xbox One New Features: See who’s in a Party: Xbox One Preview participants will be able to see who’s in a Party before joining.
When you view the profile of a friend who is in a Party in the guide, you will now be able to see who else they’re playing with.
Now, while Cortana on the Xbox currently reflects the Windows 10 design, the firm has started changing aspects of Cortana on other platforms – most notably the i Phone and Android.
It is not beyond the realm of possibility that Microsoft will be adding similar interface changes to the Xbox One’s Cortana app.
Through the Gamerscore Leaderboard, see where you stand relative to your friends by comparing total gamerscore, as well as biggest gains over a rolling 30-day period.